User Perceptions, Motivations and Implications on ERP Usage: An Indian Higher Education Context

Globally ERP implementation in higher education (HE) sector has been increasing with universities under pressure to improve their performance and efficiency. Most of the studies related to ERP implementation in higher education are related to the factors which influence the success of ERP implementation or failures across various universities especially in the US and Australia. There is limited study of ERP implementation in HE institutes from a user perspective. Indian HE institutions have just started adopting ERP and there is no study available related to the Indian universities. In this paper we study the employee perceptions, motivations and use of ERP and the implications to the organization objectives. We study the ERP implementation in an Indian HE institute and provide a descriptive case study which can serve as a real life example for HE institutes in India and other developing countries planning to implement Enterprise Systems.